In order to provide the best service possible and be fair to all clients, we ask that you comply with the following scheduling policy. Scheduling an appointment is your acceptance of the policies below.
Consultations are required before starting locs and before any color service.
Credit Card on File
All clients (new and returning) are required to enter credit card information to reserve appointment.
You may cancel your appointment online at any time free of charge up to 24 hours before your appointment time. If you cancel an appointment, you are welcome to reschedule for a future date based on availability.
If you cancel or reschedule less than 24 hours before your scheduled appointment time, you will be charged a late cancellation fee equal to 50% of the price of the service you scheduled.
If you arrive 15 minutes after your scheduled appointment time, you will be charged a $20 fee if there is availability to perform your service. If we are unable to perform your service, your appointment will need to be rescheduled and you will be charged a late cancellation fee equal to 50% of the price of your service.
If you do not cancel your scheduled appointment online within 24 hours of scheduled appointment time and you do not show up at your scheduled appointment time, you will be charged 100% of the fee for your scheduled service and unable to book future services.
All fees assessed for violation of Scheduling Policy will be charged to the credit card you leave on file when scheduling your appointment. No exceptions.
Due to the intimate atmosphere, we ask that you do not bring any guests to your appointment. This includes children, significant others, friends, and family members. Please make arrangements so that you can enjoy your service time alone.
Services are only provided to children who are at least 13 years old.
There are no refunds on payments for services received in salon, fees assessed for violation of Scheduling Policy, or for any deposits made. If you are unsatisfied with a service, and notify us within 5 days, we will make every effort find a solution to achieve your specific needs.
Scheduling a service is your acceptance of the policies listed above.