Policies
In order to provide the best service possible and be fair to all clients, we ask that you comply with the following scheduling policy. Scheduling an appointment is your acceptance of the policies below.
Curly Cuts
If it has been 6 months or more since your last cut with our studio, we ask that you schedule a New Client Curly Cut.
If it has been more than 4 months since your last cut at our studio, please do not schedule an Express Cut. We ask that you schedule a Curly Cut. This ensures that we can create the most accurate and balanced shape for you.
New Clients
Camille is not taking new loc clients at this time, but she is taking new curly clients. New curly clients are only eligible to book the New Client Curly Cut service.
Credit Card on File
All clients are required to enter credit card information at the time of scheduling to reserve their appointment.
Payment
We accept all major credit cards. Cash is accepted, but we do not carry change.
Gratuity is included in our pricing. We are a tip free salon. If you'd like to show gratitude for your experience, we appreciate Google reviews, referrals to loved ones, and when you maintain the personalized at-home care plan we create for you.
Cancellations
You may cancel your appointment online at any time free of charge up to 48 hours before your appointment time. If you cancel an appointment, you are welcome to reschedule for a future date based on availability.
If you cancel or reschedule less than 48 hours before your scheduled appointment time, you will be charged a late cancellation fee equal to 50% of the price of the service you scheduled. If you cancel or reschedule less than 24 hours before your scheduled appointment time, you will be charged a late cancellation fee equal to 100% of the price of the service you scheduled.
Late Policy
If you arrive 15 minutes or more after your scheduled appointment time, your appointment will need to be rescheduled and you will be charged a late cancellation fee equal to 100% of the price of your service. This will not go toward a future service.
No-Show Policy
If you do not cancel your scheduled appointment online or notify us of your cancellation and you do not show up at your scheduled appointment time, you will be charged 100% of the fee for your scheduled service and unable to book any future services with our salon.
Fees
All fees assessed for violation of Scheduling Policy will be charged to the credit card you leave on file when scheduling your appointment. No exceptions.
Guests
To maintain an intimate atmosphere, we ask that you do not bring any guests to your appointment. This includes children, significant others, friends, and family members. Please make arrangements so that you can enjoy your service time alone.
Children
Services are only provided to children who are at least 13 years old. No exceptions.
Refunds
There are no refunds on payments for services received in salon, fees assessed for violation of Scheduling Policy, or for any deposits made. If you are unsatisfied with a service, and notify us within 5 days, we will make every effort find a solution to achieve your specific needs.
Lastly, please read all service descriptions thoroughly prior to scheduling to ensure clarity on the right service for you.
Scheduling a service is your acceptance of the policies listed above.